AFI104Effective Questioning Skills - How to Find out Anything from Anyone!

COURSE SUMMARY

This course will equip participants with holistic interview skills from effective listening and questioning techniques to solicit information quick.

COURSE DETAILS

Course Fee SGD 450
Course Duration 1 Day
Course Timing 9:00am - 5:00pm
Course Venue 45 New Bridget Road
SDF Approved NA
Skills Future Credit SGD179 (CRS-N-0034354)
Upcoming Courses 13 Sep 2019
10 Oct 2019
8 Nov 2019

Ability to solicit accurate and relevant information in short time is a great skill. Effective enquiry will lead to interviewee open up and share more information. Ability to ask question clearly helps ensure flow of useful information and encourage pointed discussion. HR professionals, Accountant and Auditors often need to ask question to understand process and events. A variety of questions type can be asked depending on situation and stage of interview. From open and close ended question to leading and assumptive questions, they can be asked to solicit specific information.

Like other communications, there is risk of miscommunication during interviewing and questioning. Inaccurate and untruth information about business process may be conveyed. Hence, it is paramount that the professional (HR, accountants and auditors) can critically reason and evaluate answers put forward by the interviewee. This course will equip participants with holistic interview skills from effective listening and questioning techniques to solicit information quick. The participants will also get to analyse videos of actual interview to detect lies and analyse contents.

Upon completion of the course, the participants will:

  • Learn the questioning techniques
  • Able to ask targeted question to elicit information at different stages
  • Understand the basic of lie detection
  • Able to ask good question that is direct, control, and persistent
  • Able to ask follow up questions to find out more when concealment exist

1. Overview of Interview

  • What it is & What it is not
  • Type of interviews in auditing
  • Why we love and hate interview

2. SWOT Techniques for All Interview Type

  • Strategize (Selection, Objectives, Prepare and Plan)
  • Weapon (Questions)
  • Organize (Time, Seat, Logistic…)
  • Take Stage! (it all comes down to this!)

3. Skills come into Questions -

  • Question Type Selection, Question Formulation, Question Sequencing
  • Good: Direct, Control, Ask one thing only, Repeat and Follow Up Question
  • Bad: Leading, Negative, Vague, Compound
  • 6 Degree of separation (asking perimeters – putting dots)

4. What to Ask?

  • People, Place, Things and Event in time
  • People: Personal, Professional, Relationship
  • Things: Mechanical, Electronical, Structure, Process, Concept, Expandable

5. Presentation in Interview

  • Interviewing Styles
  • 3 main stages of interview – Free Recall (Discovery), Clarification, Closing
  • Effective Question Delivery
  • Lower defense, Encourage information flow, Rapport
  • Applying Cognitive Interviewing Techniques

6. Motivating Conversation

  • Childlike Curiosity, Incentives, Emotional Appeal, Silence
  • Boosting ego, Deflating ego, Easing Fears, Certain/ uncertainty
  • Fear up or Fear down, Pride up or Pride down
  • Futility, We Know all, Silence
  • Repetition, Rapid Fire

7. Handling Interview Situation

  • Interviewee speak too-fast/ beat around the bushes/ grandmother stories
  • You cannot understand the jargon!
  • Process flow is too complex!
  • Difficult, Non-logical, Busy, Silence!
  • Interviewee Interview Interviewer!
  • Let me get the file for you to read!
  • I will forget to do what you want!

8. Listening, Note Taking and Post-Interview

  • Take or Not Take, that is the question!
  • Tips in Note Taking
  • Process documentation
  • Narrative vs Process Chart

9. Analysing Answers

  • Dissects and examine pieces and parts
  • Linking information
  • Analysing content: Requirements, Reliability, Gut Feeling, Logic
  • Analysing manner of expression: Visual and Verbal (Lie Detection)
  • Follow up Questions

10. Basic Lie Detection and Body Language

11. Sure-fire skill to Acquire

  • Active listening
  • L3 Mode
  • Anyone who would like learn about questioning skills
  • Procurement, HR managers
  • CFO, Finance Manager, Accountant
  • Internal auditor, Audit manager, audit directors
  • Control and compliance officers, Risk manager,
  • Forensic auditor, Loss prevention and fraud prevention officer
  • External auditors, Regulatory agency staff

Presentation, group discussion, case study. Multimedia and template sharing

Kent Hoh

Kent Hoh

Kent Hoh is a prolific trainer in audit, fraud investigation, corporate governance, personal effectiveness, blockchain technology and big data. He has over 20 years’ experience in leading internal audit and forensic investigation functions of MNC in the region and globally. Kent Hoh has also spearheaded several roles in financial management, compliance and corporate governance of technology company. Kent has conducted numerous audit and investigation projects in Americas, Asia and Europe including Singapore, Indonesia, Malaysia, Thailand, India, Pakistan, China, Japan, Australia, New Zealand, Brazil, Hungary, Poland, Italy, Germany, USA, etc. Some of these projects involved hundreds of million dollars fraud scheme and syndicated crimes.

Kent holds a master’s degree in business Admin (MBA), Graduate Diploma in Business, Bachelor of Law (Hons), and a Bachelor of Accounting (Hons). Kent Hoh is also a Certified Fraud Examiner (CFE) and Certified Internal Auditor (CIA). He possesses the qualifications of the UK Chartered Secretary and Administrator (ICSA), Malaysian Institute of Certified Public Accountants (MICPA), Certified Information System Auditor (CISA) and Certified Bitcoin Expert (CBIE).

Kent Hoh has been an active trainer for large corporations, SME and non-profit-organizations such as Institute of Internal Audit (IIA) Singapore, IIA Malaysia, Institute of Singapore Chartered Accountants, Malaysia Institute of Accountants, China IIA, China Enterprise Anti-fraud Alliance, Enterprise Financial Management Association of China. Kent Hoh is also an adjunct lecturer for universities and college in Singapore, Shanghai, Nanjing and Hangzhou, China. As an enthusiast in cryptocurrency and a bitcoin mining farm investor, Kent researched heavily into this revolutionized Blockchain technology. He teaches fundamental blockchain and cryptocurrency at various institutions in China.

Currently, Kent Hoh serves as the Vice President of Internal Audit in an SGX listed company. As a strong believer that knowledge sharing create synergy, Kent is very passionate in sharing his experience. He capitalizes his free time conducting training classes and workshops.

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