ZWA513阅读人的艺术与科学 - 非专家的谎言检测!

课程简介

在这个课程中,参与者将被邀请阅读和解读各种身体语言和面部表情,并通过发现不一致和强调非言语信号来检测潜在的谎言。

课程详情

课程价格 面议
课程时长 1天
课程时间 9:00上午 - 5:00下午
课程地点 上海
SDF 批准 NA
未来技能培训补助 NA
即将开设的课程 18 Sep 2019
18 Nov 2019
15 Jan 2020

知道有人在说谎或有事隐藏,可能可以保住我们一些钱,甚至我们的安全!迅速发现谎言的能力对于一些工作上要求他们确定真相的人员,如首席执行官、首席财务官、人力资源经理,审计师,调查员等都是特别重要的。 企业界新兴的谎言检测方法是通过行为科学,口头分析,提问技巧和心理学的综合运用。非言语信号,如身体动作和面部表情是行为科学家认为可以用来诠释信息真实含义。研究显示要有意识地控制肢体语言及微表情是困难的。 一些微小的信息将会在无意中泄漏出来。通过培训理解注意这些非言语信号,并经过适当的实践,我们将会发现隐瞒及谎言的信号。在本课程中学习的技能也可以应用于日常生活或其他非审计情况。

参与者在完成本计划后将: - 了解谎言检测的基础知识,增加发现谎言的机会 - 更好的装备阅读肢体语言 - 阅读微观表现更敏感,揭露隐藏的情绪 - 获取沟通中语言提示的知识 - 能够识别存在真相隐藏的热点 - 自信地提出问题以获得准确的信息 - 建立诚实的关系和沟通 - 提高谈判能力 - 更好地了解您的客户或员工

  1. 谎言检测概述 - 了解真正的谎言

- 谎言基础(心理与生理学) - 谎言类型(偏差,限定符,额外,防御,音调...) - 检测类型

  1. 了解谎言检测系统

- 神话vs魔术vs事实 - 机器探测器 vs “手工”测谎 - 身体语言与心理语言

  1. 身体语言101 - 身体在说什么?身体如何揭示情感和想法

- 准确阅读的三个规则(集群,一致性,景况) - 伪装身体语言,关系和锚定 - 空间,手掌,手臂,腿 - 大动作,小动作/手势

  1. 视觉分析 - 谎言的标志

- 身体动作,指示谎言 - 面部表情告诉真实的情感 - 对齐与不一致 - 不可控制的身体反应

  1. 发现情绪 - 阅读面对谎言!

- 普遍情绪 - 眼睛,微笑 - 微表情

  1. 常见的信号显示欺骗 - 你能发现他们吗?

- 手罩着口,手指在嘴里,摸鼻子耳朵 - 擦眼,擦耳朵,抓脖子,拉衣领

  1. 言语分析 - 听什么说,什么不说,怎么说!

- 偏向,限定词,回避 - 距离的词语,缺少的代词 - 夸大、防御 - 暗示 - 主题变化,内容太长/短

  1. 辅助言语分析 - 谎言之声

- 音调操作,音量 - 延迟,流利 - 间距,擦除

  1. 可能性分析

- 有可能吗? - 有逻辑

  1. 总结

- 基线,群集,时间(说的和显示的) - 如何鼓励真相 - 你知道如何提问吗?

  • 审计员,调查员,企业安全
  • 采购经理,
  • 会计师和财务经理
  • 客户服务
  • 人力资源经理
  • 企业家,商界人士,销售和业务发展

多媒体互动讲授、案例讨论交流、模板工具共享

Kent Hoh

Kent Hoh

Kent Hoh is a prolific trainer in audit, fraud investigation, corporate governance, personal effectiveness, blockchain technology and big data. He has over 20 years’ experience in leading internal audit and forensic investigation functions of MNC in the region and globally. Kent Hoh has also spearheaded several roles in financial management, compliance and corporate governance of technology company. Kent has conducted numerous audit and investigation projects in Americas, Asia and Europe including Singapore, Indonesia, Malaysia, Thailand, India, Pakistan, China, Japan, Australia, New Zealand, Brazil, Hungary, Poland, Italy, Germany, USA, etc. Some of these projects involved hundreds of million dollars fraud scheme and syndicated crimes.

Kent holds a master’s degree in business Admin (MBA), Graduate Diploma in Business, Bachelor of Law (Hons), and a Bachelor of Accounting (Hons). Kent Hoh is also a Certified Fraud Examiner (CFE) and Certified Internal Auditor (CIA). He possesses the qualifications of the UK Chartered Secretary and Administrator (ICSA), Malaysian Institute of Certified Public Accountants (MICPA), Certified Information System Auditor (CISA) and Certified Bitcoin Expert (CBIE).

Kent Hoh has been an active trainer for large corporations, SME and non-profit-organizations such as Institute of Internal Audit (IIA) Singapore, IIA Malaysia, Institute of Singapore Chartered Accountants, Malaysia Institute of Accountants, China IIA, China Enterprise Anti-fraud Alliance, Enterprise Financial Management Association of China. Kent Hoh is also an adjunct lecturer for universities and college in Singapore, Shanghai, Nanjing and Hangzhou, China. As an enthusiast in cryptocurrency and a bitcoin mining farm investor, Kent researched heavily into this revolutionized Blockchain technology. He teaches fundamental blockchain and cryptocurrency at various institutions in China.

Currently, Kent Hoh serves as the Vice President of Internal Audit in an SGX listed company. As a strong believer that knowledge sharing create synergy, Kent is very passionate in sharing his experience. He capitalizes his free time conducting training classes and workshops.

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