ZWA515有效的提问技巧 - 如何迅速获得信息!

课程简介

本课程将为学员提供全面的面谈技巧,从有效的聆听和专业质疑到专业提问技巧以快速获取信息。

课程详情

课程价格 面议
课程时长 1天
课程时间 9:00上午 - 5:00下午
课程地点 上海
SDF 批准 NA
未来技能培训补助 NA
即将开设的课程 30 Oct 2019
29 Nov 2019
12 Feb 2020

能够在短时间内获取准确和相关的信息是个重要的技能。有效的访谈下受访者将更加开放分享更多信息。明确提出问题的能力有助于确保有用信息的流通,并鼓励有针对性的讨论。人力资源专业人士,会计师和审计师通常需要提出问题来了解流程和事件。在访谈各阶段可以根据情况以各种问题类型 (开放性、封闭性问题、直接和假设性问题)征求具体信息。 与其他的沟通一样,在面谈和询问过程中总是存在着误传的风险传达不准确和不真实的信息。因此访谈者能否理解和评估受访者提出的答案是至关重要的。本课程将为学员提供全面的面谈技巧,从有效的聆听和专业质疑到专业提问技巧以快速获取信息。

参与者在完成本计划后将: - 了解询问技巧 - 能在不同阶段提出有针对性的问题来获取信息 - 了解谎言检测的基础 - 了解如何运用直接问题,控制性问题及持续问题的 - 能提出跟进问题,以便在存在隐藏时了解更多信息

  1. 面谈概述

- 审计访谈类型 - 对访谈的爱与恨

  1. SWOT的访谈方法

- 策略(选择,目标,准备和计划) - 武器(问题) - 组织(时间,座位,物流...) - 表演!

  1. 最终回归于问题

- 问题类型选择,问题制定,问题排序 - 好的问题:直接,控制,只提出一件事,重复和跟进问题 - 坏的问题:诱导,反面,模糊,复合

  1. 询问什么?

- 人物,地点,时间和事件 - 人:个人,专业,关系 - 事物:机械,电子,结构,过程,概念,可扩展性

  1. 面谈的表演

- 面谈的风格 - 3个主要采访阶段 – 自由回想(发现),澄清,结束 - 有效的提问 - 降低防御力度,鼓励信息流动

  1. 鼓励对话

- 想儿童般的好奇心,激励,情绪上诉,沉默 - 提升信心,放低自我,缓解恐惧,某些/不确定性 - 处理恐慌或恐惧,自豪或傲慢

  1. 处理面谈的一些情况

- 受访者说话太快了或兜圈子 - 你不明白行话! - 流程过于复杂! - 困难,非逻辑,繁忙,沉默! - 受访访谈访问者! - 让我把文件给你看看! - 我会忘记的!

  1. 笔记和访谈以后

- 笔记提示 - 叙事与流程图

  1. 分析答案

- 解剖和分析整合部分 - 链接信息 - 分析内容:要求,可靠性,肠道感觉,逻辑 - 分析表达方式:视觉和言语(谎言检测) - 跟进问题

  1. 基本谎言检测和肢体语言

• 任何想要了解提问技巧的人 • 采购人员,人力资源经理 • 首席财务官,财务经理,会计师 • 内部审计师,审计总监,审计总监 • 控制和合规官,风险经理, • 法证审核员,防损和反舞弊人员 • 外部审计员,监管机构工作人员

多媒体互动讲授、案例讨论交流、模板工具共享

Kent Hoh

Kent Hoh

Kent Hoh is a prolific trainer in audit, fraud investigation, corporate governance, personal effectiveness, blockchain technology and big data. He has over 20 years’ experience in leading internal audit and forensic investigation functions of MNC in the region and globally. Kent Hoh has also spearheaded several roles in financial management, compliance and corporate governance of technology company. Kent has conducted numerous audit and investigation projects in Americas, Asia and Europe including Singapore, Indonesia, Malaysia, Thailand, India, Pakistan, China, Japan, Australia, New Zealand, Brazil, Hungary, Poland, Italy, Germany, USA, etc. Some of these projects involved hundreds of million dollars fraud scheme and syndicated crimes.

Kent holds a master’s degree in business Admin (MBA), Graduate Diploma in Business, Bachelor of Law (Hons), and a Bachelor of Accounting (Hons). Kent Hoh is also a Certified Fraud Examiner (CFE) and Certified Internal Auditor (CIA). He possesses the qualifications of the UK Chartered Secretary and Administrator (ICSA), Malaysian Institute of Certified Public Accountants (MICPA), Certified Information System Auditor (CISA) and Certified Bitcoin Expert (CBIE).

Kent Hoh has been an active trainer for large corporations, SME and non-profit-organizations such as Institute of Internal Audit (IIA) Singapore, IIA Malaysia, Institute of Singapore Chartered Accountants, Malaysia Institute of Accountants, China IIA, China Enterprise Anti-fraud Alliance, Enterprise Financial Management Association of China. Kent Hoh is also an adjunct lecturer for universities and college in Singapore, Shanghai, Nanjing and Hangzhou, China. As an enthusiast in cryptocurrency and a bitcoin mining farm investor, Kent researched heavily into this revolutionized Blockchain technology. He teaches fundamental blockchain and cryptocurrency at various institutions in China.

Currently, Kent Hoh serves as the Vice President of Internal Audit in an SGX listed company. As a strong believer that knowledge sharing create synergy, Kent is very passionate in sharing his experience. He capitalizes his free time conducting training classes and workshops.

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