AFI105Advance Interviewing Skill for Audit and Investigation

COURSE SUMMARY

This course will equip participants with advance interview skills for obtain sensitive information, such as a confession to wrongdoing or fraud, from interviewee who have reason to conceal them.

COURSE DETAILS

Course Fee SGD 580
Course Duration 1 Day
Course Timing 9:00am - 5:00pm
Course Venue M Hotel or similar
SDF Approved NA
Skills Future Credit NA
Upcoming Courses 18 Mar 2020
15 Apr 2020

In the course of their work, professionals such as auditors, fraud examiner, HR and Finance practitioners often need to elicit information from others. Occasionally, they may encounter concealment of information such as wrongdoing, fraud or lies. They need to ascertain whether certain act or wrongdoing were done with intention, and hence a fraud. During such process, the interviewer would need to have the skills to convince interviewee to tell the whole truth.

Various strategies, logical reasoning, questioning skills and psychological techniques can be deployed by the interviewer to assist interviewee find the best available option. With proper training and practicing, we can seek out the truth professionally and confidently from people who have reasons to hide.

This course will equip participants with advance interview skills for obtain sensitive information, such as a confession to wrongdoing or fraud, from interviewee who have reason to conceal them. Participants will be exposed to real-life case studies and videos in actual scenarios and investigative interviewing cases. At the end of this course, participants will also acquire techniques in formulating loaded question to elicit the truth.

Upon completion of the course, the participants will:

  • Acquire the necessary skills to seek out truth from interviewee
  • Understand legal aspect of investigative interview
  • Able to apply psychology method in conducting truth seeking interview
  • Confidence in applying the perception creation
  • Able to apply OPENS methodology for organized approach in truth seeking interview

1. Overview of Truth Seeking Interview

  • What it is & What it is not
  • Type of interviews in auditing
  • Why auditor love and hate interview

2. Commonly Practice Model

  • The Ried Techniques
  • Wicklander – Zulawski Techniques
  • Cognitive Interview Techniques
  • Behavior Analysis Techniques

3. OPENS the Pandora – Getting the Truth

  • Opening Heart
  • Persuading Pitch
  • Ending Resistance
  • Narrowing Choices
  • Sealing the Deal

4. Handling the Mind Perception/ Psychology

  • Gain and Pain Analysis
  • Planting Virus
  • Keeping ST Thinking Mode
  • How the lawyer does it? - Cross Examination
  • Conditioning Statement
  • Asking Loaded Questions

5. Building Perception, Allowing Rationalization

  • Perception builder,
  • Rationalization process

6. Handling Practical Situation in Admission Seeking Interview

  • Show me what you get
  • I want my lawyer
  • What is this all about?
  • I forget!

7. Legal, Strategies, Psychologies and Bias of interviewing

  • Risk to organization & interviewer
  • Strategies to deploy
  • Behavioral Science & Psychologies to leverage
  • Biases and Blind spot to avoid

8. Profile and Skills of Successful interviewer

  • 2 mins tips to be a confident interviewer
  • Skills and Profile to have

9. Interview Memo, Confession Letter, or other Recording

  • Examples, Do, and Don’t
  • What if he does not sign?
  • Understand the basic law on Testimonial Evidence
  • Recording – tell or not to tell?
  • CFO, Finance Manager, Accountant
  • Procurement, HR managers
  • Internal auditor, Audit manager, audit directors
  • Control and compliance officers, Risk manager,
  • Forensic auditor, Loss prevention and fraud prevention officer
  • External auditors, Regulatory agency staff

Presentation, group discussion, case study. Multimedia and template sharing

Jeffery Ang

Jeffery Ang

Jeffrey Ang has extensive experience in training, conducting interviews and investigations. He was with the Singapore Police, Commercial Affairs Department and CID for 27 years investigating many fraud cases and dealing with major syndicates. He received a letter of appreciation from the recording industry (IFPI) in 1997 for leading a successful operation against a major fraud syndicate. Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police Investigators. He also played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards.

He has conducted many In-house Interview and Investigation courses for public and private organizations like the Commercial Affairs Department, Singapore and Malaysian Customs, Prisons, Ministry of Education, School clusters, Council for Private Education, BCA, IRAS, HSA, NEA, MINDEF, MTI, MOE, SGX, M1, CISCO, Prudential, Great Eastern Life, AIA and NTUC Income insurers, Institute of Singapore Chartered Accountants, Comfort Delgro, OCBC Bank, Mandarin and Orchard Hotel groups, Hilton Hotel group in Malaysia, Police Integrity Commission in Maldives, Fraud Investigation course for Ministry of Finance Afghanistan in Dubai, Fortune 500 Company Flextronics regional auditors in China where he received a Testimonial for providing an excellent program and many more.

He was the Head of Loss Prevention for Sentosa Island for 5 years overseeing the prosecution, enforcement, security and investigation functions with about 100 staff under him. In recognition for his outstanding performance, he received a Commendation from the Singapore Police Force for the year 2006.

He currently conducts training and consutancy globally. He is a practitioner trainer and licensed private investigator providing integrity interview for job applicants, staff interrogation and investigation services using the same techniques provided in his training. After he completed his first book on conducting Investigative interviews for distribution only in his course with overwhelming response, he decided to write his second book on conducting a non-confrontational interrogation. He wrote his third and final book Investigation 101 on conducting fraud and misconduct investigation because of overwhelming requests for such training and the increasing dishonest society we live in.

View Other Courses by Jeffery Ang